Frequently Asked Questions
Everything you need to know about your crystal shopping experience.
How do you ensure the crystals are authentic?
We work directly with reputable mines and ethical suppliers worldwide to ensure every piece is 100% natural and authentic. Each crystal is hand-selected and inspected for quality before it reaches our shop.
How are fragile items packaged for shipping?
We use high-quality, eco-friendly protective materials including honeycomb wrap and sturdy boxes to ensure your crystals arrive safely. We have a 99% breakage-free shipping record.
When will my order be shipped?
Orders are typically processed and shipped within 1-3 business days. Once your package is on its way, you will receive a tracking number via email to monitor its progress.
What is your return policy?
We want you to love your new crystals. If you are not satisfied, you can return your items within 14 days of delivery. Please note that items must be in their original, unaltered condition.
Do you offer international shipping?
Yes, we ship our crystals to most countries globally. Shipping rates and delivery times vary by destination and are calculated at checkout.
Will I receive the exact crystal shown in the photo?
For 'one-of-a-kind' listings, you will receive the exact piece pictured. For 'intuitively chosen' listings, we will select a high-quality stone of the same grade and size range for you.